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Goldfish – – the Lukas factor

Usually I look forward to eating at Goldfish Oyster Bar & Restaurant in Ossining.  The last experience was more than disappointing, however.

The food was almost to its standard but fell flat in a couple of areas.  Clams with linguine lacked “kick” when they should have had a bit of zing and the sautéed spinach paired with the seared scallops was basically unseasoned.  The asparagus and scallops did rise to the occasion.

Here is a short list of disappointments:

  • Stains on the inside of the menu (the acetate covers over the sheet)
  • Unpolished wine glasses served with water stains from the dishwasher along with fingerprints
  • Red wine taking on the almost 77 degree temperature of the room
  • Rare attentiveness by our waiter – – had to flagged down numerous times

The missing factor here, it was decided, is Lukas.  He was off that night.  Lukas is the manager who runs a very tight ship.  He can be seen making sure every menu is wiped down and ready to go.  Before being served any wine (regardless of temperature), your glass is polished until crystal clear.  He will ensure your service experience is pleasurable.

When we commented about the wine’s temperature being too hot, the waiter said, “Yeah, right?” Completely agreeing.  Our waiter of the evening, is a manager there too.  I asked if they planned to solve this problem any time soon.  He replied about the need to spend money on fixing the empty fish tank.  I jokingly reminded him that the fish don’t bring revenue, but the wine service does.  He agreed and acknowledged the joke with a big laugh.  He didn’t get it.

My advice:  Call ahead and inquire as to whether Lukas is working.  If he’s not, wait until he is managing the show.

6 Comments

  1. Susan Dorien wrote:

    I completely agree about the Lukas factor. He is why we return to Goldfish time and again. Not to slight the ubiquitous Fred, but Lukas is the glue that holds the restaurant together. If Lukas were to leave I’m quite sure we would find another favorite place to dine.

    Friday, May 18, 2007 at 11:51 am | Permalink
  2. Well, you better start looking! Lukas has a one-way ticket back to his native Austria by the end of August. We can only hope he finds and trains his replacement well.

    Friday, July 6, 2007 at 8:45 pm | Permalink
  3. Susan wrote:

    Not only is Lucas going but Fred told me via email that he was let go, after a prolonged illness. Without Lucas and Fred what could possibly make us return to Goldfish? Well…maybe the arugula salad with asparagus or the roasted cod but I swear that’s it! I’m in a quandry – my conscience or my taste buds. What to do – what to do?

    Wednesday, July 11, 2007 at 12:55 pm | Permalink
  4. ROSANNA wrote:

    I MUST SAY, THAT I’VE BEEN TO DINING AT GOLDFISH FOR A COUPLE OF MONTHS NOW AND HAVEN’T SEEN A BIG DEAL WITHOUT THE “LUKAS FACTOR” NOW. YEAH LUKAS WAS GOOD BUT THE FOOD AND SERVICE IS STILL THERE, IF NOT I’VE NOTICED THE SERVICE BEING QUITE BETTER IN FACT. WARM GREETINGS AT THE DOOR TO ENERGETIC BARTENDERS AND A WAITSTAFF WHO KNOW THERE STUFF AND ARE THERE TO PLEASE! SO THE “LUKAS FACTOR” I THINK WE CAN ALL LIVE WITHOUT. LIKE I SAID I’VE BEEN DINING THERE FOR MONTHS AND I’LL LEAVE WITH THIS “WHO’S LUKAS”?

    Monday, September 24, 2007 at 2:49 pm | Permalink
  5. Susan wrote:

    Rosanna, if you knew Goldfish when Lukas was there you wouldn’t have to ask “Who’s Lukas”. I’ll reserve judgment on the warm greetings, energetic bartenders, and “know their stuff’ waitstaff if and when I revisit the restaurant. I’m still torn, though, whether to return because of the unceremonious firing of Fred. Please don’t ask “Who’s Fred” because then I’d have to roll my eyes.

    Thursday, September 27, 2007 at 1:34 pm | Permalink
  6. Sima wrote:

    I am looking for a very nice restaurant with large celection of champagne in Westchester. I live in the city and we have bubble lounge or Flute. So I am looking for something similar that serves food, lounge type with great champagne selection.
    thanks!

    Thursday, November 15, 2007 at 1:28 pm | Permalink

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